Customer Testimonials
Very friendly staff who are fast and professional. I can not rate the sales department, if you have the right truck I would consider a trade in.
Everyone was helpful. They offered to pick me up at my house. I appreciate the extra time they are will to spend with each customer.
I really appreciated being able to get a loaner car while my car was unexpectedly being worked on since I live out of town.
prompt and helpfull. This dealership is under new ownership and new employees and is leaps and bounds better than the previous ownership!
The Service Department Has a personal feel with out compromising a professional standard. I am always greeted with a friendly Smile.
Everyone was helpful and friendly. The car came back clean and running good and they made sure that everything was done
Very responsive and followed through in a timely manner. And the hostess lady took time to kindly offer complimentary drinks and snacks.
Quick and friendly service, Everything went very smooth and quick. Salesman made sure we were taken care of during visit.
I was very happy with the quick turn around on my vehicle repair, but most impressive was the attentive and friendly staff. Highly recommend.
Friendly service great place highly recommended very helpful and took the time to explain paper work and show you everything on the Vehicle
Exceptional service taking care of all my needs that I had at the time of service. Will be returning for further service and buying more vehicles.
The team you have works amazing together and they are all so kind and ready to help. They took excellent care of me and my little boy even with his allergies 😉 they had lots of snacks and things to keep my child entertained while they got threw the buying process as quickly and efficiently as possible thank you guys!
The salesman was great. Very thorough, friendly and efficient. Made the whole process super easy. Would definitely recommend and will be back.
You guys got me right in for a full service on my 18’ Cummins at the end of a work day even though I had only had the intention of just a quote. I bought the truck from Karl Malone and was always doing the service through them, but you guys come in about a 185$ cheaper. So plan on me doing all my services and work though you guys. You guys are amazing
I was in Vernal vacationing and need an oil change. The service department was very busy that day, but they squeezed me in and completed the work. Greatly appreciated.
Matt was fantastic! He was efficient, thorough and answered any questions we had. Nice to have a sales representative that was not overbearing, pushy and hovered all the time. He stayed beyond his schedule to ensure everything was covered, on a holiday weekend when many other dealerships were completely closed.
Great Customer Service. Friendly Helpful Staff. The wait was comfortable. We bring our car to downtown dodge for every need they always take great care of us.
that you were able to get us in quickly. sometimes, when you're traveling and need service, you need it now. you guys accomplished that. thanks.
Quick and informative service lane good prices and friendly service . Would highly recommend to anyone traveling through or local to the area
Derek in Service was absolutely outstanding, you better treat that guy well. All the staff were extremely courteous and friendly. Very clean facility.
Staff is amazing and the service is exceptional! You won't find many places with people like this. What a great experience.
Friendly personnel. Eager for your business and willing to make it happen. Very good with follow up calls and letting you know where your vehicle is within the process.
Fast, friendly, convenient! Appreciate the team at Downtown Auto Group. Great pricing on oil changes and maintenance for my vehicle.
Your Dealership Service Department went above and beyond my expectations in assisting my concerns. The service advisor and exceptional service manager went out of their way to spend the extra time to fully understand our concerns. A test drive pretty well explained the problem.
We were from out of town on vacation and needed service - they did a wonderful job of diagnosing and fixing our problem and did it quickly so we could continue enjoying our time in Utah!
The service was outstanding, everyone in service treated me so well, I could tell they truly cared about me and my wife,
Just a good experience all around. Now we will see if the truck we bought is as good! Great Staff!
I really appreciate that they still wanted to get the windshield fixed and extra key even after I bought the car. I also really liked that they showed me how to use a lot of the features since I had no clue how to operate nearly everything.
Downtown Auto gives me very friendly, and professional service. I am feel right at home, when I do business there I am treated like family.
Extremely friendly and helpful great experience I was in a jam and they got me immediately in to try and help me get back on the road
Everything! Matt went above and beyond helping us throughout the entire car buying process. I really can’t believe how helpful he was
downtown dodge gives rapid service and the lower price for oil change is a great help in this time of a pandemic, I appreciate the concern for Dodge owners driving a safe vehicle
Exceptionally clean store, very nice people, and they got the truck I wanted. They processed the loan application while I was away at work so that I could lock in the monthly rebates.
Knowledgeable and friendly staff and the work was completed quickly and throughly. I will highly recommend Downtown Auto Group to my family and friends. For their auto buying experience.
Easiest car purchase in my life. I was treated with great customer Service. Greeted by most of the staff passing by. I culture in this car dealership is outstanding!
The people were great!! Went out of their way to solve our problem and help us in anyway they could!
Everything was so clean while I was there and my service was done in an efficient manner. They gave me recommendations to the things that I needed.
I was treated with kindness, smiles, competence, I did not have one minute of hesitancy to sign on the dotted line. This place is amazing, Matt, Joe and Paul such great guys and Marie is a doll.i will never go anywhere else.
Joe had me drive the Jeep Gladiator while my Jeep Cherokee was having the oil changed. Way better than just sitting there while the service is being performed.
They were very courteous. They explained everything to me. They could not find what the problem was but told me to bring it back if I had any more problems and they would look at it again. They did everything they could to figure the problem out and fix it.
Prompt service, post work check up, cleanliness, great service attitude. Derek was great to work with, he kept in contact and followed up after job completion.
The salesman was very helpful and not pushy. I would not hesitate to shop here again whenever we decide we’re in need of a new vehicle.
Paul and crew are awesome. Fast and determined to get the job done fast and right! There is nothing more to say they take great care of the customer and the car or truck!
Service staff is exceptional on every level! The process was the easiest I have ever encountered. Professional is every aspect!
I showed up and was quickly greeted. I was able to drop my vehicle off immediately for an oil change and it only took about an hour before vehicle was finished
I scheduled an oil change and transmission flush receiving prompt service, a fair price, and quality customer service. Derek was great!
Everything! Fast Friendly service! Customer service was very polite and considerate with my two young children. Even though they were very rambunctious.
I feel appreciated every time at Downtown. This is why I bring my fleet trucks here for service too. Paul and Derek and all of the service staff always go above and beyond.
I always feel like the Service Department is Friendly and they treat me as if I am Family. They listen to my concerns and if needed they are willing to take the time to do the research to save me time and Money.
I liked the fast turnaround and the transparency of the pricing and what was going to be done to my vehicle.
Friendly down to earth people great to work with make you feel like you don’t have to buy from them just want to help in any way they can
The staff was Friendly, Clean waiting area, TV, and magazines to use while I waited for car to be done.
Very friendly staff! Low pressure salesman, very responsive to my questions. Thorough familiarization of auto amenities made for a very comfortable experience!
Everyone was friendly, we just moved to this area and this dealership compares very favorably to the dealership in our old area.
Quick service and inspection was a plus to notify me of other issues with my vehicle. Kept me update and called as soon as it was completed
Got car in and repaired quickly. Facilities were clean, and staff was friendly. I picked my car up just a few hours I dropped it off! They noticed my car also had a recall and they got that taken care of while I was in there as well.
Great people, great service! Marie at the service desk is absolutely the best and is such an exceptional representative for the company.
Service department was excellent they made me feel like i was special and they were going to take care of my problem with speed and accuracy
Kind, friendly low pressures salesperson who was up front about the purchase price of the vehicles I was looking for. I like that because if it is not a price I can deal with it isn't wasting both his and my time.
Everything was made easy for us, that’s what makes the whole car or truck buying experience nice for everyone. Blain always make the experience a good one Thanks
Derek was awesome !! Probably saved me from getting stranded or in an accident due to bad battery and faulty front brakes. Just went in for an oil change and him and his team found other issues with my truck. Then when we agreed to fix issues he shuttled my wife and I back to our hotel and then picked us up again when it was ready. Awesome Guy.
Jordan is absolutely the best. Sent me great photos of different Jeeps and gave me lots of options to choose from. So patient. Then he drove to Salt Lake and delivered my new Jeep to me. Best customer service ever. Buy your new Jeep from Jordan...he takes the best care of his customers. It is totally worth the drive to Vernal.
Fast , friendly and clean. and my truck had the proper stuff to keep the dirt out while they was in it
Rob is so easy to work with. He has helped me get into two great vehicles now! The other employees were also very helpful and attentive.
Quick and reliable, got my truck in and serviced quick. Went above and beyond to make it right. would take truck back for service.
The service team is so kind and thoughtful to work with. I really enjoyed taking my car in and having such a high level of service.
Friendly and efficient people. Was treated well. Got a good price. Like buying local. I would definitely work with them again.
Everytime I am in there everyone is super friendly and helpful! They have an amazing facility and a wonderful staff.
Great service and great folks, fixed my truck quickly and at a fair price, highly recommend this shop. They have coffee also, so there is that...
The Team definitely knows how to treat customers. Everyone was great and friendly. Service was number one. If you are not going to Downtown Auto Group you are truly missing out on a top notch team. Thank you
The Friendliest Dealership that I have ever been to, Ever. Really I felt like the most important person in there today. See you next visit.
Great customer service. They were really good to us and made sure we were happy. I would recommend buying from Downtown Dogde
They treat you like family, nice friendly service, we'll be definitely be a returning customer. Their upfront about everything you need to know about the Vehicle.
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