Excellent service. We were stranded while getting our motor home fixed. I also noticed fluid coming out of our Jeep. Stopped at Downtown Auto and service guy checked and said it was coolent. After diagnosement they said our radiator was shot. So Jeep is here and motor home is 5 1/2 miles away. Derek says no problem, I'll take you to your motor home. Thanks Derek and Downtown Auto Group for everything. Will pick up Jeep tomorrow.
It’s awesome to have a good experience worth telling the world about. These guys didn’t waste any time getting me scheduled and taken care of. They helped me troubleshoot the problem, answered my questions, got my warrantee started and called me back to follow up after the diagnosis was complete, all within 3-4 hours. After my new part arrived, they had it installed and ready for me to pick up the same morning. As a bonus, they convinced my warrantee company to drop the 100.00 deductible down to 50.00. I didn’t ask them to do that, they just did. They even replaced a blown fuse at no cost.Fast, friendly and professional! Thanks guys!
Service department was excellent they made me feel like i was special and they were going to take care of my problem with speed and accuracy
Kind, friendly low pressures salesperson who was up front about the purchase price of the vehicles I was looking for. I like that because if it is not a price I can deal with it isn't wasting both his and my time.
Everything was made easy for us, that’s what makes the whole car or truck buying experience nice for everyone. Blain always make the experience a good one Thanks
Derek was awesome !! Probably saved me from getting stranded or in an accident due to bad battery and faulty front brakes. Just went in for an oil change and him and his team found other issues with my truck. Then when we agreed to fix issues he shuttled my wife and I back to our hotel and then picked us up again when it was ready. Awesome Guy.
I was driving through dinosaur monument when my Jeep Wrangler had an ESC error showing up in my dashboard I was ready to drive back to Michigan and I was concerned that I would have a hard time getting this vehicle fixed when I arrive at 9am in the dealership they took care of me like I was a very important customer and they jump to get my vehicle looked out and very quickly figure what was the problems and work diligently through the day to get the parts in as quick as possible so I could get back into my trip they were very professional I felt a very comfortable with their knowledge and we're able to fix the vehicle in a very quick back on the road that afternoon. Thank you guys for all the hard work you have done for helping us getting back to Michigan
Fast , friendly and clean. and my truck had the proper stuff to keep the dirt out while they was in it
Jordan is absolutely the best. Sent me great photos of different Jeeps and gave me lots of options to choose from. So patient. Then he drove to Salt Lake and delivered my new Jeep to me. Best customer service ever. Buy your new Jeep from Jordan...he takes the best care of his customers.
Jordan is absolutely the best. Sent me great photos of different Jeeps and gave me lots of options to choose from. So patient. Then he drove to Salt Lake and delivered my new Jeep to me. Best customer service ever. Buy your new Jeep from Jordan...he takes the best care of his customers. It is totally worth the drive to Vernal.
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