Customer Testimonials

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Cars Mar 14, 2021

Everyone was helpful and friendly. The car came back clean and running good and they made sure that everything was done

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Cars Feb 7, 2021

Very responsive and followed through in a timely manner. And the hostess lady took time to kindly offer complimentary drinks and snacks.

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Cars Jan 7, 2021

Quick and friendly service, Everything went very smooth and quick. Salesman made sure we were taken care of during visit.

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Cars Nov 12, 2020

I was very happy with the quick turn around on my vehicle repair, but most impressive was the attentive and friendly staff. Highly recommend.

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Cars Nov 3, 2020

Friendly service great place highly recommended very helpful and took the time to explain paper work and show you everything on the Vehicle

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Cars Nov 3, 2020

Exceptional service taking care of all my needs that I had at the time of service. Will be returning for further service and buying more vehicles.

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Cars Oct 9, 2020

The team you have works amazing together and they are all so kind and ready to help. They took excellent care of me and my little boy even with his allergies 😉 they had lots of snacks and things to keep my child entertained while they got threw the buying process as quickly and efficiently as possible thank you guys!

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Cars Oct 7, 2020

The salesman was great. Very thorough, friendly and efficient. Made the whole process super easy. Would definitely recommend and will be back.

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Cars Sep 28, 2020

You guys got me right in for a full service on my 18’ Cummins at the end of a work day even though I had only had the intention of just a quote. I bought the truck from Karl Malone and was always doing the service through them, but you guys come in about a 185$ cheaper. So plan on me doing all my services and work though you guys. You guys are amazing

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Cars Sep 24, 2020

I was in Vernal vacationing and need an oil change. The service department was very busy that day, but they squeezed me in and completed the work. Greatly appreciated.

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Cars Sep 19, 2020

Matt was fantastic! He was efficient, thorough and answered any questions we had. Nice to have a sales representative that was not overbearing, pushy and hovered all the time. He stayed beyond his schedule to ensure everything was covered, on a holiday weekend when many other dealerships were completely closed.

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Cars Sep 15, 2020

Great Customer Service. Friendly Helpful Staff. The wait was comfortable. We bring our car to downtown dodge for every need they always take great care of us.

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Cars Sep 11, 2020

that you were able to get us in quickly. sometimes, when you're traveling and need service, you need it now. you guys accomplished that. thanks.

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Cars Sep 8, 2020

Quick and informative service lane good prices and friendly service . Would highly recommend to anyone traveling through or local to the area

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Cars Aug 30, 2020

Derek in Service was absolutely outstanding, you better treat that guy well. All the staff were extremely courteous and friendly. Very clean facility.

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Cars Aug 20, 2020

Staff is amazing and the service is exceptional! You won't find many places with people like this. What a great experience.

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Cars Aug 17, 2020

Friendly personnel. Eager for your business and willing to make it happen. Very good with follow up calls and letting you know where your vehicle is within the process.

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Cars Aug 9, 2020

Fast, friendly, convenient! Appreciate the team at Downtown Auto Group. Great pricing on oil changes and maintenance for my vehicle.

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Cars Aug 8, 2020

Your Dealership Service Department went above and beyond my expectations in assisting my concerns. The service advisor and exceptional service manager went out of their way to spend the extra time to fully understand our concerns. A test drive pretty well explained the problem.

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Cars Aug 5, 2020

We were from out of town on vacation and needed service - they did a wonderful job of diagnosing and fixing our problem and did it quickly so we could continue enjoying our time in Utah!

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Cars Jul 30, 2020

The service was outstanding, everyone in service treated me so well, I could tell they truly cared about me and my wife,

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Cars Jul 18, 2020

Just a good experience all around. Now we will see if the truck we bought is as good! Great Staff!

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Cars Jun 29, 2020

I really appreciate that they still wanted to get the windshield fixed and extra key even after I bought the car. I also really liked that they showed me how to use a lot of the features since I had no clue how to operate nearly everything.

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Cars Jun 27, 2020

Downtown Auto gives me very friendly, and professional service. I am feel right at home, when I do business there I am treated like family.

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Cars Jun 22, 2020

Extremely friendly and helpful great experience I was in a jam and they got me immediately in to try and help me get back on the road

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Cars Jun 4, 2020

Everything! Matt went above and beyond helping us throughout the entire car buying process. I really can’t believe how helpful he was

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Cars Apr 23, 2020

downtown dodge gives rapid service and the lower price for oil change is a great help in this time of a pandemic, I appreciate the concern for Dodge owners driving a safe vehicle

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Cars Apr 16, 2020

Exceptionally clean store, very nice people, and they got the truck I wanted. They processed the loan application while I was away at work so that I could lock in the monthly rebates.

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Cars Apr 15, 2020

Knowledgeable and friendly staff and the work was completed quickly and throughly. I will highly recommend Downtown Auto Group to my family and friends. For their auto buying experience.

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Cars Apr 14, 2020

Easiest car purchase in my life. I was treated with great customer Service. Greeted by most of the staff passing by. I culture in this car dealership is outstanding!

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Cars Apr 6, 2020

The people were great!! Went out of their way to solve our problem and help us in anyway they could!

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Cars Apr 4, 2020

Everything was so clean while I was there and my service was done in an efficient manner. They gave me recommendations to the things that I needed.

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Cars Mar 31, 2020

I was treated with kindness, smiles, competence, I did not have one minute of hesitancy to sign on the dotted line. This place is amazing, Matt, Joe and Paul such great guys and Marie is a doll.i will never go anywhere else.

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Cars Mar 19, 2020

Joe had me drive the Jeep Gladiator while my Jeep Cherokee was having the oil changed. Way better than just sitting there while the service is being performed.

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Cars Mar 13, 2020

They were very courteous. They explained everything to me. They could not find what the problem was but told me to bring it back if I had any more problems and they would look at it again. They did everything they could to figure the problem out and fix it.

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Cars Mar 12, 2020

Prompt service, post work check up, cleanliness, great service attitude. Derek was great to work with, he kept in contact and followed up after job completion.

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Cars Mar 11, 2020

The salesman was very helpful and not pushy. I would not hesitate to shop here again whenever we decide we’re in need of a new vehicle.

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Cars Mar 7, 2020

Paul and crew are awesome. Fast and determined to get the job done fast and right! There is nothing more to say they take great care of the customer and the car or truck!

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Cars Mar 5, 2020

Service staff is exceptional on every level! The process was the easiest I have ever encountered. Professional is every aspect!

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Cars Mar 2, 2020

I showed up and was quickly greeted. I was able to drop my vehicle off immediately for an oil change and it only took about an hour before vehicle was finished

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Cars Mar 1, 2020

I scheduled an oil change and transmission flush receiving prompt service, a fair price, and quality customer service. Derek was great!

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Cars Feb 23, 2020

Everything! Fast Friendly service! Customer service was very polite and considerate with my two young children. Even though they were very rambunctious.

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Cars Feb 23, 2020

I feel appreciated every time at Downtown. This is why I bring my fleet trucks here for service too. Paul and Derek and all of the service staff always go above and beyond.

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Cars Feb 20, 2020

I always feel like the Service Department is Friendly and they treat me as if I am Family. They listen to my concerns and if needed they are willing to take the time to do the research to save me time and Money.

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Cars Feb 1, 2020

I liked the fast turnaround and the transparency of the pricing and what was going to be done to my vehicle.

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Cars Feb 1, 2020

Friendly down to earth people great to work with make you feel like you don’t have to buy from them just want to help in any way they can

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Cars Jan 2, 2020

The staff was Friendly, Clean waiting area, TV, and magazines to use while I waited for car to be done.

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Cars Dec 29, 2019

Very friendly staff! Low pressure salesman, very responsive to my questions. Thorough familiarization of auto amenities made for a very comfortable experience!

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Cars Dec 22, 2019

Everyone was friendly, we just moved to this area and this dealership compares very favorably to the dealership in our old area.

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Cars Dec 12, 2019

Quick service and inspection was a plus to notify me of other issues with my vehicle. Kept me update and called as soon as it was completed

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Cars Nov 26, 2019

Got car in and repaired quickly. Facilities were clean, and staff was friendly. I picked my car up just a few hours I dropped it off! They noticed my car also had a recall and they got that taken care of while I was in there as well.

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Cars Sep 23, 2019

Great people, great service! Marie at the service desk is absolutely the best and is such an exceptional representative for the company.

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Cars Aug 6, 2019

Service department was excellent they made me feel like i was special and they were going to take care of my problem with speed and accuracy

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Cars Aug 2, 2019

Kind, friendly low pressures salesperson who was up front about the purchase price of the vehicles I was looking for. I like that because if it is not a price I can deal with it isn't wasting both his and my time.

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Cars Aug 1, 2019

Everything was made easy for us, that’s what makes the whole car or truck buying experience nice for everyone. Blain always make the experience a good one Thanks

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Cars Jul 29, 2019

Derek was awesome !! Probably saved me from getting stranded or in an accident due to bad battery and faulty front brakes. Just went in for an oil change and him and his team found other issues with my truck. Then when we agreed to fix issues he shuttled my wife and I back to our hotel and then picked us up again when it was ready. Awesome Guy.

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Cars Jul 18, 2019

Jordan is absolutely the best. Sent me great photos of different Jeeps and gave me lots of options to choose from. So patient. Then he drove to Salt Lake and delivered my new Jeep to me. Best customer service ever. Buy your new Jeep from Jordan...he takes the best care of his customers. It is totally worth the drive to Vernal.

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Cars Jul 18, 2019

Fast , friendly and clean. and my truck had the proper stuff to keep the dirt out while they was in it

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Cars Jul 9, 2019

Rob is so easy to work with. He has helped me get into two great vehicles now! The other employees were also very helpful and attentive.

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Cars Jun 29, 2019

Quick and reliable, got my truck in and serviced quick. Went above and beyond to make it right. would take truck back for service.

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Cars Jun 28, 2019

The service team is so kind and thoughtful to work with. I really enjoyed taking my car in and having such a high level of service.

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Cars Jun 22, 2019

Friendly and efficient people. Was treated well. Got a good price. Like buying local. I would definitely work with them again.

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Cars Jun 14, 2019

Everytime I am in there everyone is super friendly and helpful! They have an amazing facility and a wonderful staff.

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Cars Jun 2, 2019

Great service and great folks, fixed my truck quickly and at a fair price, highly recommend this shop. They have coffee also, so there is that...

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Cars May 27, 2019

The Team definitely knows how to treat customers. Everyone was great and friendly. Service was number one. If you are not going to Downtown Auto Group you are truly missing out on a top notch team. Thank you

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DealerRater May 21, 2019

The Friendliest Dealership that I have ever been to, Ever. Really I felt like the most important person in there today. See you next visit.

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Cars May 5, 2019

Great customer service. They were really good to us and made sure we were happy. I would recommend buying from Downtown Dogde

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DealerRater Mar 13, 2016

They treat you like family, nice friendly service, we'll be definitely be a returning customer. Their upfront about everything you need to know about the Vehicle.

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