Customer Testimonials
We had a recall for our Dodge Ram. Took it in and we were told our truck didn't need the recall! It was confusing why that would happen.
Great service, interaction, and attention to detail.
Great people, great job on servicing my Jeep Compass. Very informative and one on one about the health of my vehicle. Definitely will recommend this business.
Cody and Jamie were awesome thank you
I found the exact vehicle I've been looking for on Tuesday. I contacted Downtown Auto to setup a test drive for Saturday. Kevin was very friendly, helpful, and knowledgeable. Jamie was great to deal with for the financing. I highly recommend this dealership, they have fantastic employees!
Service dept helped me out by doing the 21D recall check at short notice during a brief stay. Staff very courteous and helpful.
Love Down Dodge the staff and everyone are always friendly. They go out of their way to take care of me!!
Great customer service, good professionalism, my vehicle got fixed & serviced in a great timely matter.
I had a wonderful experience selling my car to this dealership. The entire process was quick, easy, and stress free. Everyone was friendly, professional, and treated me with honesty and respect from beginning to end. They gave me a fair offer, explained everything clearly, and made the paperwork simple. I truly appreciated how smooth the experience was. If you're thinking about selling your vehicle, I highly recommend giving them a chance. Thank you for making the process so easy!
We could not be more satisfied with the service we received from the service department. Our Jeep Wagoneer thermostat went out between Rangely and Dinosaur, and Paul and his crew worked to get the part and get our vehicle repaired quickly because we were traveling through. Dauthen was also so friendly and nice. We are so thankful for the wonderful treatment we received. We bought our vehicle in Abilene, TX, and Downtown Auto Group treated us like regular local customers. We highly recommend this service department. Our repair was covered by warranty and they took care of all the paperwork, ... Read More Google - Jul 17, 2026
We were in Vernal from out of town when our 2025 Ram Tungsten check engine light came on (even though it is fairly new with only a couple thousand miles on it) The service department was so accommodating and knowledgable even though their schedule was full. They quickly and capably identified the problem, fixed it, and we were on our way again in an unbelievably short time.
I just recently bought a jeep Cherokee altitude from downtown auto group Kevin was my salesman he was wonderful wasn’t pushy at all very polite I definitely recommend this place! Fastest iv ever been in and out of a dealership!
Paul and Christy really saved us just before closing time this Friday! Found a very low back passenger tire after a week on Yampa . Even though the service bay closed at 5, Christy told Paul (service manager) and he personally found a headless screw hidden in the treads and patched the tire so we could go on safely. Their extra effort to help us travelers when they were nearly at closing time shines with goodwill and professionalism! Mary N.
Parts department is top notch!
My wife & I own & operate Mountain View Rentals here locally & have had outstanding service from each & every one of their staff members! We’ve had the pleasure of growing our business with the help of the sales & service team here at this dealership with complete & flawless excellence! We’ve purchased 3 vehicles in a 8 months time frame & when any issue or concern was brought up they handled it very quickly & cost effectively for us! We couldn’t be happier with our relationship with all the great men & women at this facility! We ... Read More Google - May 18, 2026
We have purchased both work and personal vehicles from Downtown Auto Group, and we couldn’t be happier with our experiences! Their knowledge, professionalism, and genuinely fun atmosphere are unmatched.
Cody, Jamie, and Kevin have gone above and beyond to help us every step of the way. There is never any pressure, and they are always completely transparent and honest throughout the entire process. Even our regular service visits are something we look forward to because the entire team is so helpful, friendly, and enjoyable to work with.
We confidently recommend Downtown Auto Group to anyone looking for a dealership ... Read More Google - May 14, 2026
Not going back. Tyler at the service desk was good, communicated well and kept me informed while I waited for my truck. The service technicians is where they lost my business. They rotated/balanced my tires and the balance job was horrible. The drive from Vernal to Roosevelt felt like I was on the rumble strip. They checked my air filters Tyler took a picture and came and showed me and asked if i wanted them to change them, but I declined. Got home to change them myself and bolts were missing on my air intake. It was obvious that ... Read More Google - Apr 9, 2026
Traded in a car with them. They gave me a great deal and had wonderful customer service. I had limited time available and had to bring my kids along for closing and they were very accommodating! Love the car they got me into.
These guys are great at keeping you updated through every step. They’ll also fight your warranty on your behalf! Definitely recommend!
The team at Downtown Auto made purchasing a new vehicle one of the best. They even come picked up my vehicle to do some service work and bought it back. Excellent service
The repairs were done quickly. The staff at Downtown got my truck sorted out quick and I’m back on the road.
I purchased a new Dodge in September 2025 in Heber city. Right from the start downtown Dodge was the only local dealership I could find who truly and thoroughly understood not just my needs but the needs of my car and it’s warrantees clear down to the fact that you have to reset two lights or my car will constantly tell me it needs an oil change…Downtown Dodge has me COVERED. They took care of us and they will be my dealership for life
Carlie was very helpful and welcoming!
3 times I was told on 3 different vehicles about an oil leak but never said how much had leaked out. Seems to be a common way to sell services which they can't validate beyond eyes on the vehicle. They weren't able to tell me how bad it was nor how much oil had leaked out and no second opinion from a master tech. I recommend they do a better job when suggesting work to verify the need before they take tgat to tge customer.
Im beside myself with gratitude. This place has the most caring, wonderful, helpful crew. They helped me today when I really really needed help and they did it out of the kindness of their hearts. If you need work done I highly recommend Downtown Auto group. They will take care of you, They genuinely care about their customers.
Painless
I absolutely loved that I bought my Hondyai in for an oil change and it was able to be done and best of all I got better treatment and respect then what I got from heritage and the staff are super freindly too I feel like I should recommend this place to everyone
Their service was wonderful I enjoyed it they were prompt
I was all set to head to the city on a Saturday to get a vehicle, I was already in touch with a salesman and everything. But decided to give Downtown Auto Group a try and I'm glad I did! I test drove a vehicle Thursday night (which they stayed a little bit after closing so I could) and was signing papers that Friday night. Kevin was not a pushy salesman and easy to work with. And he even offered to have someone pick me up from the airport where I had to drop a rental off. Jamie in ... Read More Google - Sep 21, 2025
Beyond outstanding service. Kevin, Jamie and the whole team worked their hearts out to ensure I got the truck I was looking for. Cannot recommend Downtown enough, Kevin went further than any customer could ask (or should) and earned my business for life! 10/10
These guys were great! Got our truck in and out with ease! Thanks guys for all your help!
DO NOT USE their online scheduler! There’s a Tell Me More field…they cannot see your answer! We scheduled with steering shimmy. They couldn’t see my issue & they don’t do alignments. Saving grace…they sent us to HEATON TIRE & WHEEL which took care of the issue immediately!
They went the extra mile on getting my truck repaired. Thank you
I travel over 150 miles to have my trucks serviced at this dealership. They are honest and do am amazing service to my trucks. Thank you Downtown Auto Group.
Excellent customer care! Would definitely take my vehicle back!
Way too expensive. I was told that I would get a wash that didn’t happen. Just took to long not very happy with the service. Truck was not locked easy access to what ever I had in my truck. People don’t care
*Update
Downtown has unfortunately lost all of my support. Two years after purchasing our truck we started to have issues with the engine and fuel system which was triggering critical error codes. We found out that after they sold us on the diesel eco motor the engine was discontinued shortly afterwards due to "known" problems with the said engine. Earlier this year (2026) the warranty expired and the problem was never properly diagnosed and repaired. Downtown started charging labor and service fees for the same problem that they have been working on every time the engine light came on.
... Read More Google - Jul 5, 2025
Two stars because the staff is friendly. I do not recommend taking a vehicle here to be worked on unless its basic service, and you know what needs to be done.
I called to make an appointment for them to go through the car top to bottom and find any and everything wrong with it... rough idle in reverse, and some noises going on. first time they said an oil change, a wiper blade, a coolant flush, and some filters.... this jeep has over 100k miles and has never been serviced, other than tires and oil changes which I told ... Read More Google - Jul 3, 2025
Had my car oil changed, my wiper fluid stopped woking immediately went in to get help, manager was very rude and said it was not them (there are the only one that has put wiper fluid in my car or touched that part of my car) they would only look at it if I paid the $180 diagnostic fee. Said that i had broken lines. Already knew it was not. Went home drained fluid and it was sooooo full of dirt. Mind you they are the only ones that have touched the wiper fluid or put it in. So i do ... Read More Google - Apr 29, 2025
Typical dealership, EXPENSIVE and tries to sell you unnecessary repairs... was told my brakes were bad, all 4 corners.... still had 2/3 of the pads left.
If you have a dodge air suspension system in your truck DO NOT take it to this guys they will charge you for trying to fix it (but don’t know how )their mechanics aren’t the brightest at the hourly rate they charge you’d think it be a decent auto shop.
Refused to help us with a check engine light while we were on a road trip. Atrocious customer service. Glad they’re not my home town dealer!
Had them do 7000 worth of repair work on my engine. During the process they messed up some components on my power steering. Downtown Dodge admitted to removing components to our power steering to repair our engine but won't stand behind their work. They want another 5500 to fix their own mistake. If you're considering their service department for your vehicle, I would find someone more trustworthy and reliable.
Genuinely disappointed. I went in to have a recall done on my car after having some issues with it. I dropped it off the night before and left keys with a description of what was going on and I had to call for them to pull it in to start looking at it because the person in charge did not check the box. I asked to have it looked at because I couldn’t get it out of 4low and had a code pulling up when using an OBDII scanner. I went to pick it up after being told it ... Read More Google - Nov 22, 2023
Took my Jeep in for a recall fix. They fixed it and also said “A B and C” need fixed. I said Ok lets do it. They “fixed” it. The invoice says “all OK during testing”. Had to take is back in because the heater still doesn’t work and it’s not blowing air at all. Now they want more money for something else that’s “broken” that they never told me needed fixed until today. They’re a nickel and dime business and they won’t get any more of my money. Heidi in service is absolutely fantastic ... Read More Google - Mar 13, 2023
I went in for a noise in the front end spent a bunch of money to have it fixed but had to take it back in they then said there was something else wrong and a bunch more money and it still isn’t right. The back end had some sounds when taking a corner again not fixed the first time so they said I needed a new differential thousands more and I still have the sound taking corners. So in the end although they are nice people I wouldn’t take my Jeep there for repairs I am over $10... Read More Google - Dec 17, 2022
Was first told 3 days and ended up with almost 2 weeks. The techs are great even if the logistical side is lacking. It feels like you get put on the back burner unless you pester them constantly. Use Downtown Auto if you want it fixed right but dont mind a few time extentions.
Charged me money even though they didn’t fix the leaking water pump.
First I would like to start with trying to get a call back from someone is difficult. Second I came in for an electric problem service but they gave me an oil change instead. When I talked to someone about what happened he did not seem surprised this mistake occurred. Accountability needs to happen.
Stopped in to get my car looked at because the visors kept falling off. Under warranty so I new they would have to order parts. I was going to look at a new Jeep I was interested in while I waited. The woman at the counter wasn’t friendly, told me I would have to bring the vehicle in and leave it all day. They do not service on weekends. Lost a customer and sell. Do better.
The Friendliest Dealership that I have ever been to, Ever. Really I felt like the most important person in there today. See you next visit.
Very bad service in the repair department. Did not honor the appointment set by putting another vehicle in front of me. I found out later that the problem was not fixed so now I have to take it in again after waiting from 11 am to 5:30 pm just for an exhaust leak to be fixed. Then phone calls where not returned as promised when trying to reschedule an appointment and set up a rental car. I would not recommend this dealership repair service to anyone.
I took my Chrysler in for a tire sensor which was sent to another garage to be replaced- what? If I had known it needed to go somewhere else, I would have liked to have known, I could've gone there directly.. Then, I got my car back with a broken reverse camera. They said they didn't break it. Well maybe the other garage broke it! It was working perfectly when I dropped it off and spontaneously it just broke? They seemed unaffected and basically told me it was my problem and they could give me a quote for ... Read More DealerRater - Aug 29, 2018
Took my car in for a part to be replaced. It's under warranty. Made my appointment, they told me it would a few hours. 2 days later and I'm still being told it's not done. It'll be ready tomorrow. I asked for a loaner since its been 2 days. They told me no. I was NEVER told it would be a few days to fix. All I wanted was a vehicle to drive and for them to be honest on how long it would take. I'm getting pushed around. Bad service and the worst part is unless ... Read More Google - Jul 31, 2018
Not friendly will never being going there again
They treat you like family, nice friendly service, we'll be definitely be a returning customer. Their upfront about everything you need to know about the Vehicle.
My boyfriend and I were shopping for a used car with a decent price. After checking online to see what the dealership had in our price range, we decided we would head down to test drive the vehicle. We get there, and are told to wait. Fifteen minutes went by before anyone bothered to help us, and then we're told the truck we were wanting to buy is actually their parts truck - not for sale. Yet their website had it listed, price and all. After that they basically ignored us, and didn't even bother suggesting another vehicle ... Read More DealerRater - Aug 25, 2015